Privacy Policy

1. Introduction

Aldersurvey provides AI-driven data analysis and decision-support tools for traders and quantitative analysts. We are committed to protecting the privacy of individuals who visit our website, submit enquiries, or access our platform. This policy describes the categories of information we may collect, the purposes for which it is used, and the choices available to you regarding that information.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, we recommend that you do not use our website or submit personal information to us.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact informationName, email address, phone number, and company details submitted through enquiry or access request forms.
• Account informationCredentials and profile details if you register for access to our platform.
• Technical informationIP address, browser type, device identifiers, operating system, and general usage data collected automatically through cookies or similar technologies.
• CommunicationsRecords of correspondence between you and Aldersurvey, including support requests and feedback.
• Usage dataInformation about how you navigate and interact with our website and platform, such as pages viewed and features accessed.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing our servicesOperating, maintaining, and improving our website and platform, and responding to access requests or enquiries.
• CommunicationSending administrative information, responding to questions, and providing updates relevant to your use of our services.
• Security and complianceDetecting, preventing, and addressing fraud, unauthorised access, or other misuse of our systems.
• AnalyticsUnderstanding how visitors use our website so that we can improve content, navigation, and overall user experience.
• Legal obligationsComplying with applicable laws, regulations, and lawful requests from public authorities.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our business, and compliance with legal obligations to which we are subject.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to recognise your browser, remember preferences, and collect usage data. You can configure your browser to refuse some or all cookies, or to alert you when a cookie is being set. Disabling cookies may affect the functionality of certain parts of our website.

6. Sharing of Information

We do not sell personal information. We may share information in the following circumstances:

• Service providersWith third parties that perform functions on our behalf, such as hosting, analytics, or customer support, subject to appropriate confidentiality obligations.
• Legal requirementsWhere disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfersIn connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate safeguards.
• With your consentWhere you have explicitly agreed to the sharing of your information for a specified purpose.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, legal or regulatory obligations, and the need to resolve disputes or enforce agreements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.

9. International Data Transfers

If information is transferred to or accessed from locations outside your country of residence, we will take steps intended to ensure that such transfers comply with applicable data protection requirements, where such requirements apply.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to access, correct, delete, or restrict the processing of your information, the right to object to certain processing activities, and the right to request a portable copy of your data. To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to verifiable requests within a reasonable timeframe, subject to applicable law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page and update the "Last updated" date accordingly. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please get in touch via the details listed on our Contact page.